It is a sale strategy. But not every Company is willing to offer it at all. Yet, exceptions to the rule are always there. Money back guarantee is available for the user to use it and if the product doesn’t appeal to them, then you can return it for your money.
Of course, user has to give solid reasons behind such return. Some customers want to return the product for no reason at all. Companies always provide the same services as they tell the customer. Therefore, there are little chances for exchange.
One in lakhs product is faulty at manufacturer’s end, and this can be treated by taking back the product or exchange it with same product.
Money-back guarantee is especially for those who want to return the mobile at any point of time, without any reason. Company takes full view of the product and doesn’t replace it or take it back for no reasons at all.
It is a service for those few customers who are genuinely not satisfied by the services and product and want their money-back.
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